Frequently Asked Questions — Silver Anchor Tech

Question 1

Do I have to bring my computer somewhere?

Accepted Answer

Not at all. We come right to your home. You don't have to pack anything up or drive anywhere. Just let us know when works for you, and we'll be there.

Question 2

How much does a visit cost?

Accepted Answer

Most visits start at $65–$85 depending on what you need. We always tell you the price before we start any work — no surprises.

Question 3

How do I schedule an appointment?

Accepted Answer

The easiest way is to give us a call at (609) 327-1768. You can also send us a message through our Contact page. We offer flexible scheduling, including evenings and Saturdays.

Question 4

What areas do you serve?

Accepted Answer

We serve Southern Ocean County,NJ.  Travel charges may apply for visits outside our core service area — just ask when you call.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept cash, personal check, and all major credit cards. Payment is due at the end of your visit.

Question 6

My computer is running really slowly. Can you fix that?

Accepted Answer

Yes, absolutely. A slow computer is one of the most common things we fix. We'll come to your home, find out what's causing the slowdown, and get it running smoothly again. This usually takes one visit.

Question 7

My computer keeps showing a scary pop-up saying I have a virus. What should I do?

Accepted Answer

Don't click anything on that pop-up, and don't call any phone number it shows you. These are almost always scams designed to trick you. Give us a call instead — we'll come check it out and make sure your computer is safe.

Question 8

I accidentally deleted something important. Can you get it back?

Accepted Answer

Often, yes. Many deleted files can be recovered, especially if you haven't used the computer much since deleting them. Give us a call as soon as possible — the sooner we look, the better the chances of recovery.

Question 9

My printer stopped working. Can you help?

Accepted Answer

Yes. Printer problems are very common and usually easy to fix. We can reconnect your printer, update its software, or help you set up a new one.

Question 10

Do I need to buy a new computer, or can mine be fixed?

Accepted Answer

In most cases, your computer can be fixed or significantly improved without buying a new one. We'll give you an honest assessment — if we think a new computer makes more sense, we'll tell you that too, and help you understand your options.

Question 11

I got a new iPhone. Can you help me set it up?

Accepted Answer

Absolutely. We'll set it up from scratch, move your contacts, photos, and apps from your old phone, and walk you through how everything works — at whatever pace is comfortable for you.

Question 12

How do I video call my grandchildren?

Accepted Answer

We can set up FaceTime (for iPhones and iPads), Zoom, or WhatsApp — whichever your family uses. We'll show you exactly how to make a call and practice with you until you feel confident.

Question 13

My phone keeps running out of battery really fast. Is something wrong?

Accepted Answer

A battery that drains quickly is usually caused by apps running in the background or settings that can easily be adjusted. We can check your phone and make changes to help the battery last much longer.

Question 14

I keep getting strange text messages. Are they dangerous?

Accepted Answer

Some are scams, and some are just junk. The safest rule is: don't click any links in a text from someone you don't know. If you're not sure about a message you received, give us a call and we'll help you figure out if it's safe.

Question 15

My internet keeps cutting out. Can you fix that?

Accepted Answer

We can check your router, modem, and Wi-Fi settings to find out what's causing the problem. In many cases it's a simple fix. If the issue is with your internet provider, we'll help you understand what to tell them.

Question 16

I think someone got into my email. What should I do?

Accepted Answer

Change your password right away if you can. If you can't get in, call us immediately. We can help you recover your account, secure it with a stronger password, and set up two-step verification so it's much harder for anyone to break in again.

Question 17

I got an email saying my account is suspended and I need to click a link. Is it real?

Accepted Answer

Almost certainly not. These are called phishing emails, and they're designed to steal your password or personal information. Do not click the link. If you're worried about a real account, go directly to that company's website by typing the address yourself. When in doubt, call us.

Question 18

How do I know if a website is safe to use?

Accepted Answer

Look for a small padlock icon in the address bar at the top of your browser — that means the connection is secure. Be cautious of websites that ask for personal information or payment details out of the blue. If something feels off, trust your instincts and give us a call.

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